CUSTOMER SERVICE
Our customer service is what sets us apart from other companies because we honestly want you to have the best possible experience you can.
It can be hard work finding a tradesman that will:
A) Return your phone call
B) Turn up on time & complete the job within a time frame
C) Be available for contact if there is anything else you need
Well, we do all three. From your first point of contact with a real person in the office, you will be taken care of from the start to the end of the job, being informed every step of the way so there are no nasty surprises.
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7 YEAR WORKMANSHIP GUARANTEE
If something untoward happens and workmanship is the issue, we will sort it out at no cost to you.
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SAME DAY SERVICE
Call before 1pm and we will guarantee same day service.
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HAPPY CUSTOMER GUARANTEE
If you are not happy with ANY part of our service, the first hour is free!
why trust us?
We are still part of the Master Plumbers since our Grandfather joined in 1930. Things have drastically changed since then! But we truly believe it is paramount to be part of an organisation which helps maintain an incredibly high standard in the industry. Because we are members of the Master Plumbers Association, it gives our clients even more peace of mind as their guarantee is a 12-Month Guarantee and up to $15,000.
MacMillan Plumbing & Gas Ltd has all staff levels from Certifying Plumbers, Gasfitters and Drain-layers through to 1st year apprentices. We have extensive experience in the industry with our skilled team of 51. We employ 4 new apprentices every year. We can cover all aspects of the plumbing trade.
RESIDENTIAL SERVICES
- New builds
- Leaky buildings
- Watermain works
- Renovations
- Pipe Outs
- Gas installations/alterations
- Boiler Room services
- Minor gutter/down pipe repair work
- Backflow Testing/Certification
- Certification of Gas Installations
- HWC Replacements
- Emergency plumbing services
- Investigation of gas and/or water leaks
- Scheduled Preventative Maintenance Checks
- Clearing blockages
- Conversion of electric to gas hot water supplies
We still have clients from our very first year of business which would have to be our greatest form of testament. View our Facebook Page to see what previous customers have to say.
BOOKING ENQUIRY
A super professional and prompt service offering everything I need: quick easy confirmation of the job, kept me up to date, turned up on time, friendly and efficient service, easy billing and payment. I am very happy with the work done and the communication from was fantastic: I can't think of how they can do a better job. Highly recommend and will definitely be using this company every single time.
KAYE
Macmillan Plumbing were a pleasure to deal with from start to finish - from the friendly and helpful receptionist who first answered, to the plumber who showed up exactly when he said he would, let me know exactly what was going on, and stuck to the quote exactly. Part of the work being done was fixing mistakes and poor work from two other plumbers, but now I know i've finally found a trustworthy company, and I will definitely be calling Macmillan next time I need a plumber.
Neil
7 YEAR WORKMANSHIP GUARANTEE
If something untoward happens and workmanship is the issue, we will sort it out at no cost to you.
